01
Veterinary examination
A complete veterinary assessment establishes the dog’s current health and identifies anything that deserves closer review before placement.
The CPI Guarantee
The CPI Protection Dog Guarantee: Confidence in the dog. Certainty in the company.
A protection dog is a deeply personal decision. CPI backs every placement with documented health protection, detailed evaluation, a clear path if the fit is not right, and direct support after delivery.
Discuss the GuaranteeA great dog is only part of the promise.
12 MonthsWritten health guarantee
OrthopedicHips and elbows imaged
DallasBlood panels and health review
Complete FitReplacement commitment
Before the Promise
The guarantee begins before a dog is placed.
A written protection dog guarantee matters. The work that reduces the chance it will ever be needed matters just as much. Every CPI dog goes through a comprehensive health review in Dallas before placement.
CPI looks at the complete health picture rather than stopping at a basic pass or fail. Physical findings, orthopedic images, laboratory results, and the individual dog are reviewed together before CPI recommends the dog to a family.
02
Hip and elbow X-rays
Orthopedic imaging is reviewed before placement to evaluate the soundness of the hips and elbows, two areas that matter throughout a working dog’s life.
03
Full blood panels
Comprehensive laboratory screening in Dallas provides a deeper view of the dog’s health than a surface examination alone.
04
Scoring and in-depth review
Results are reviewed, scored, and analyzed as a complete health picture so CPI can make a more informed placement decision.
The Written Protection
Three assurances. One clear responsibility.
The guarantee is designed to give the family meaningful recourse, not simply list conditions without a clear response.
01 / Health
Twelve-month health guarantee
CPI provides a written health guarantee for 12 months from the date of delivery. If a covered health issue requires replacement, the written agreement defines CPI’s responsibility and the family’s recourse.
Coverage from delivery02 / Soundness
Hip and elbow protection
Every dog is X-rayed before placement. CPI’s written guarantee also addresses hip and elbow soundness and provides specific recourse if covered dysplasia is identified.
Imaging before placement03 / Satisfaction
Added assurance in the right match
Careful matching and preparation mean this guarantee is very rarely needed. It offers added reassurance, especially if you first meet your dog at delivery. If the dog is not the right fit, CPI will provide a replacement in accordance with the written satisfaction guarantee.
Confidence from selection through deliveryThe Company Behind It
A great dog is only half the confidence. The company standing behind the dog is the other half.
Confidence begins with the right match.
A replacement is very rarely needed because CPI is thorough about matching the right dog with the right family. We take time to understand your household, select the individual dog, prepare that dog for your life, and personally guide the transition at home.
If a family concludes that the dog is not the right fit, CPI does not leave them with the wrong placement. The written guarantee provides a clear replacement path, and the team remains directly involved.
For families meeting their dog for the first time at delivery, the satisfaction guarantee provides added assurance that CPI stands behind the dog we have selected and prepared for them.
Careful selection. Written protection. Lifetime support.
Guarantee Questions
Clear answers before placement.
Guarantee terms are reviewed directly with each client so the protection, responsibilities, and available recourse are understood before the dog is delivered.
How long is CPI’s health guarantee?
CPI’s written health guarantee extends for 12 months from the date of delivery. The signed agreement provides the complete coverage terms and responsibilities.
What health testing is completed before placement?
Each dog receives a comprehensive veterinary review in Dallas, including a physical examination, hip and elbow X-rays, full blood panels, and an in-depth review and scoring of the results.
Are hips and elbows covered?
Yes. CPI evaluates hip and elbow soundness through orthopedic imaging before placement, and the written guarantee provides specific coverage and recourse for qualifying hip or elbow dysplasia.
What if the dog is not the right fit?
If the client concludes that the dog is not the right fit after placement, CPI will provide a replacement under the written satisfaction guarantee. The applicable timing, responsibilities, and logistics are reviewed privately with the client.
Why are replacements uncommon?
CPI begins with the household, not a list of available dogs. The family, property, animals, routines, travel, handling, and expectations all inform the recommendation. That careful matching process makes a later change uncommon.
Does support continue after delivery?
Yes. CPI remains available for the life of the dog to help with handling questions, changing routines, travel, moves, new family members, and other situations that develop over time.
Review It Directly
Know what CPI stands behind before you choose a dog.
Alex will explain the health evaluation, written guarantee, replacement commitment, and continued support as part of the private consultation.