Your Complete Satisfaction. Guaranteed!
We have recently improved upon our already comprehensive guarantee to insure your complete confidence in purchasing a dog, as well as to insure your complete satisfaction after the purchase.
There are three key areas to the guarantee: health, soundness of hips and elbows as well as your complete satisfaction. The health guarantee is for 12 months from the date of delivery. Hips and elbows are guaranteed to be sound at 24 months of age (dogs with sound hips at 24 months of age have less then a 3% chance of change over their lifetime!). For dogs purchased over two years of age the guarantee is for 6 months. The time frame for your complete satisfaction is dependant upon the level of training (Level I is 30 days; Level II is 90 days; Level III and our Elite programs is 6 months).
Just as important as the guarantee is the recourse should you have a problem. We have designed our guarantee (and back it up contractually in writing) to protect your interests.
There are three reasons to return a dog: health, hip and or elbow dysplasia or simply you want a different dog. The following is how you can expect us to respond should an unfortunate situation arise:
If you want a different dog, you are responsible for the shipping to return the first dog and for the replacement dog.
Should there be a health issue requiring a replacement dog (unlikely after our veterinarians in Europe and Boston have thoroughly examined each dog) we take responsibility for the expense of all shipping.
HIP AND ELBOW DYSPLASIA
In the case of hip or elbow dysplasia (unlikely as we X-ray each dog’s hips and elbows when we purchase them) you are able to keep the first dog and receive a replacement dog at our expense.
(A common strategy within the industry is to require returning a dysplastic dog in order to obtain a replacement. In most cases an owner chooses to keep his or her dog rather then sending the dog back to the seller and risk their pet being euthanized. In turn, the seller is no longer responsible for replacement because the buyer refuses to return the dysplastic dog. While we have never subscribed to this practice, allowing an owner to keep the first dog is now part of our contractual agreement.)